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Hello! Welcome to Fettle Counselling! We are committed to respecting the privacy and confidentiality of all those interacting with us. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from our users. Please review this Privacy Policy carefully. In order to guarantee privacy to our clients, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment. It is recommended that you do not use the website, or the related services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

 

Definitions

For the purposes of this Privacy Policy:

“Fettle Counselling”, “www.fettlecounselling.com”, fettlecounselling@gmail.com”, “Partnership”, “Firm”, “we”, “our”, “service provider”, or similar terminology are all in reference to Fettle Counselling as a provider of services for the remainder of this document.

“Mental Health Practitioner”, “MHPs”, “Psychologist”, "Counselling Psychologist", “Psychological Practitioner”, “psychotherapist”, “therapist”, “expert”, “consultant” or similar terminology are all in reference to the Mental Health Practitioner.

“User”, “Client”, “you”, “your” or other similar terminology are all in reference to you, as the user of the website, and as a recipient of our Services and resources for the remainder of this document.

“Platform” or similar terminology are all in reference to the website or web links that the User can employ to access Services provided by the Firm.

"Website" refers to Fettle Counselling, accessible from www.fettlecounselling.com

"Third-party Social Media Service" refers to any website or any social network website through which a User can log in or create an account to use the Service.

"Personal Data" is any information that relates to an identified or identifiable individual.

"Country" refers to India and state refers to Maharashtra.

"Device" means any device that can access our services such as a computer, a mobile phone or a digital tablet.

“Content” means any and all material, existing or having existed on the website in any fashion from any origin and in any form whether digital, electronic, posted, deleted, archived, embedded, or linked or contained in any subpage of the Website, or existing as data, designs, texts, images, graphics, code or programming and other materials that we have provided on or as a part of the website which any users have submitted, posted, uploaded, or otherwise provided to the Website.

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Description of Our Service

Fettle Counselling is a mental health initiative aiming at providing psychotherapy and other such services to individuals and organizations. These include, but are not limited to individual psychotherapy, group psychotherapy, corporate training programs, collaborations with NGOs.

Fettle Counselling offerings may include, but are not limited to:

• Online or face-to-face psychotherapy and/or consultations with practitioners on our Website who have been authorized to use our Services to deliver their Services.

• Workshops, webinars, live discussions conducted by our trained MHPs.

• Self-help tools, content and programs provided via our website, emails and Instagram.

• Participation in user online discussions, replies, comments, feedback, blogs and any other submissions on the platform;

Fettle Counselling reserves the right to add or remove products and Services from its overall offerings without prior notification. The aforementioned shall hereinafter be referred to as “Services”.

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Consent

By using the Fettle Counselling platform, providing us your Personal Data or by making use of the features provided by the platform or by making a payment to Fettle Counselling, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal information in accordance with the provisions of this Privacy Policy.

You acknowledge that you are providing your Personal Data out of your free will, either directly to Fettle Counselling or through a third-party or your organisation. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to fettlecounselling@gmail.com. Notwithstanding this, if you are accessing our platform through a third-party or your organisation, you will have an option to withdraw your consent at any point, provided you explicitly inform the third party or your organisation about such withdrawal of consent in writing, who would then inform us to take the appropriate action.

If you do not provide us with your Personal Data or if you withdraw the consent at any point in time, we shall have the option to not fulfill the purposes for which the said Personal Data was sought and we may restrict your use of the platform.

 

Information we collect about you

 1. Personal Data

To enable you to engage with our Services, we will use personal information about yourself - provided directly to us or to a third party or your organisation- to contact or identify you, including but not limited to:

• First and Last Name

• Email Address

• Phone Number

• Location: Address, State Province, ZIP/Postal Code, City, Country

• Gender

• Sexual orientation

• Personal interests and medical history

• Any other sensitive information that the MHP deems necessary.

We collect this data to be able to provide an efficient and smooth process with us. This information can help us connect you with MHPs that may be best suited for you.

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2. Usage Data

We collect usage date to:

• Contact Preferences

• Location

• Locate IP address

• Content of feedback, support, reviews.

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Why do we collect this information? 

We collect personal information so that we can:

• Operate and improve our business

• Improve our goods and services

• Communicate with you

• Ensure compliance with law

• Keep the Website running

• Personalize your website experience

• Provide support and respond to questions from users and Website visitors

• Maintain security of information and data

• Address network functioning, engineering, and troubleshooting issues

• Prevent fraud

• Process payments

• Grant access to the Website

• Register user accounts

• Attribute content to the right person

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We improve our Website Experience by:

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Learn about users’ needs

• Track traffic patterns and Website usage

• Customize our recommendations and promotions to you

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Here are some examples of what we mean by operate our business:

• Provide our offerings

• Comply with legal requirements

• Recruit team members

• Administer our business and keep proper records

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We can improve our goods and services by:

• Developing new products, services, or features

• Measure, support, and improve our offerings

• Analyze trends and conduct research about improving our products and services

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Here are some examples of what we mean by communicate with you, directly or through one of our partners:

• Provide customer service

• Email you, mail you, or contact you in other ways you approve, such as phone or text

• Provide updates and other information relating to the Website

• Launch and operate promotions

• Suggest products or services of interest

• Contact you for research or informational purposes

• Enable online registration and provide customer service with respect to registration

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We ensure compliance with the law by/to: 

• Prevent fraud and reduce credit risks

• Investigate atypical usage

• Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process

• Comply with law

• Cooperate with police and other governmental authorities when subject to judicial or administrative process or as provided by law.

• Respond to civil or criminal investigations, claims, or lawsuits.

• Respond as we believe is necessary or appropriate to prevent physical harm or financial loss.

• Protect the rights, property or safety of visitors to the Website or the public.

• Resolve disputes

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Updating Personal Data

If your Personal Data changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at fettlecounselling@gmail.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time. If you provide your Personal Data to a third-party platform from which you are using our Services, we may not be able to make any changes to the same and you will have to contact the third-party platform in order to update your Personal Information.

Some Personal Information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at fettlecounselling@gmail.com and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.

Please note that we are required to retain certain information in keeping with professional standards or by law for record maintaining purposes (including but not limited to payment history, feedback, client information, etc.), so we will continue to store this information for a pre-specified period of time as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.

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Cookies

We use “cookies” to collect information and smoothen your experience on our platform. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we may utilise persistent cookies to save your user credentials for future logins to the Services. Second, we may utilise session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users of the Services and online traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser.

We may work with third parties that place or read cookies on your browser to improve your user experience. In such cases, by using the third-party services through our platform, you consent to their Privacy Policy and terms of use and agree not to hold Fettle Counselling liable for any issues arising from such use.

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all features or functionalities of the platform.

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Retention of Your Personal Data

The Firm will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Firm will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

If you both, the firm and you, deem fit, your Personal Data will be shared to the other parties involved. This would be necessary practice in the case of referrals, where another specialist may be onboarded to provide you with a Service. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Firm will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You can write to us at fettle.counselling@gmail.com for the same. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

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Confidentiality

Fettle Counselling maintains the confidentiality of information disclosed during personal consultation. Any information shared with Fettle Counselling is confidential and not shared with anyone, including your organization, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:

1. Risk to Self or others: If the MHP finds that there is a significant risk to life of self or others, the MHP is required to reach out to the emergency contact assigned by You. You will be informed about the same. Fettle Counselling reserves the right to break confidentiality to protect the safety of the User of our Service or the public. 

2. Business Transactions: If the Firm is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred with your consent. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

3. Law enforcement or other Legal Requirements: Under certain circumstances, the Firm may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Fettle Counselling reserves the right to comply with legal obligations. The Firm reserves the right to protect against legal liability. 

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Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Data, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions are recorded. In keeping with professional standards, our MHPs might be required to maintain records of both online and offline sessions. We urge our Users to refrain from posting Personal Data on any publicly accessible place on our platform. Fettle Counselling shall not be held responsible for use or misuse of any information pertaining to or shared by the User with relation to its Services. The User will not hold Fettle Counselling liable for any issue related to data storage and/or security.

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Except for the reasons outlined above, the Personal Information shared on Fettle Counselling will only be shared with others after permission has been granted by You orally or by way of email/letter/text messages. All staff members of Fettle Counselling, including all professionals, employees, contracted professionals or trainees, are required to follow this confidentiality policy.

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The User agrees to indemnify Fettle Counselling for any breach in confidentiality of the User’s Personal Data. If the User accesses Fettle Counselling through a third-party platform the User indemnifies Fettle Counselling against any data breaches that occur due to any acts of commission or omission from the third-party platform.

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Information from Third-Party Social Media Services

The Firm allows You to sign up for our Services through the following Third-party Social Media Services including but not limited to:

• Instagram

• Whatsapp

• Google

• Facebook

• Twitter

• LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Firm through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Firm permission to use, share, and store it in a manner consistent with this Privacy Policy.

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Third Party Disclosure

Fettle Counselling does not sell or trade your Personal Data to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.

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Links to Other Websites

The platform may contain links to other third-party sites. The third-party sites are not necessarily under the control of Fettle Counselling. Please note that Fettle Counselling is not responsible for the privacy practices of such third-party sites. Fettle Counselling encourages you to be aware when you leave the platform and to read the privacy policies of each and every third-party site or mobile application that collects Personal Data. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and Fettle Counselling shall not be responsible for notification of any change in name or location of any information on the websites. Fettle Counselling is not responsible for the use of any Personal Data that you voluntarily disclose through a forum or through the platform.

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Children’s Privacy

Fettle Counselling is designed primarily for adults and the Services are not directed to persons under the age of 18 years directly. We do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services. With appropriate parental consent, we provide monitored psychotherapy to persons under the age of 18. The Firm does not seek to or intentionally collect any personal information from children under 18. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical. 

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Changes To Policy

Fettle Counselling reserves the right to change or remove any part of the Privacy Policy without notice or liability to any third party. In the event there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we may take reasonable effort, but are in no way obligated, to display a notice on the website or send you an email, so that you may review the changed terms prior to continuing to use the platform.

As always, if you object to any of the changes to our terms, and you no longer wish to use the platform, you can contact Fettle Counselling to discontinue using our platform and deactivate your account if you are registered with us directly. If you are signed up on our platform using a third-party platform or are accessing our Services through your employer, then in order to deactivate your account or no longer use our Services, you will have to contact the third-party platform or your employer.

Unless stated otherwise, our current Privacy Policy applies to all information that Fettle Counselling has about you and your account. Using the Services on the Website or other platforms of Social Media after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.

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Grievance Redressal

To address the grievances of the users, Fettle Counselling has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact us at fettle.counselling@gmail.com.  We assure you a time-bound response not exceeding one month from the date of your complaint.

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Jurisdiction

Jurisdictional policies of Fettle Counselling have been created according to and in compliance with Indian laws. Any and all disputes arising between the user and Fettle Counselling with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.

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Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: fettle.counselling@gmail.com

By visiting this page on our website: www.fettlecounselling.com

By phone number: 9969033028

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Last Updated: 25th April, 2023 

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